Boarding

and

Doggie Daycare

97 Millville Rd    Mendon

508-478-6390

Hours, Rates, Questions

some Frequently Asked Questions (Our Food or Yours, Cancellation Policy, What to bring, Payment Methods, etc.)



"We treat our furry guests like family!"

We are the "Little Guy" so our guests get LOADS of personal attention and we are not one of these new warehouse franchises where your pup is simply a number. It's just our little family caring for your furry family member and you are not funding a giant overseas business. You are helping us support the local schools and community where we all live.

Don't Forget to Schedule an Exit Bath!

Hours

We want all our guests dropped off in the morning so they can have fun and get exercise and have time to accimate. It makes for a happy, healthier vacation with us.

 

Week Day Hours

Morning Drop Off/Pick Up Times: ............. 7:00 am - 9:00 am
Evening Pick Up Times:.............. 4:00 pm - 6:00 pm

No charge for the last day, if you make morning "Checkout".

We are NOT open to the public outside of the office hours. Thanks!

 

Weekend Hours for Drop Off/Pick-Up

Saturday 

Morning Drop Off/Pick Up Times: ............. 9:00 am - 10:00 am
Evening Pick Up Times:.............. 4:00 pm - 5:00 pm

No charge for the last day, if you make morning "Checkout".

 

Sunday *

Morning Drop Off/Pick Up Time: ............. 10:00 am - 11:00 am

No charge for the last day, if you make "Checkout"  * "Checkout" is between 10am-10:55am on Sundays.

**The full boarding fee DOES apply to the day of drop off, just like a hotel, whether dropped off in am or pm.

 

We are NOT open to the public outside of the office hours. Thanks!

 

Holidays Hours

Our current Holiday schedule is not always reflected on this webpage, please call for the current schedule. Many times we adjust our hours for the holidays. Thanks

Holidays - Guests with boarding reservations for Thanksgiving, Christmas, School Breaks, Holidays, etc. are charged 50% for all days reserved unless we receive cancellation 10 days before the start of the reservation. You are responsible for shortened reservations/early pickups during these peak times.

 

Though we are ALWAYS HERE caring for our guests, we observe the following Holidays. Please review the holiday schedule. Thanks

We require a minimum 3 Day boarding stay for the July 4th Independence Day Holiday

Holidays Hours

New Years Eve –Open AM only,  Closed for afternoon hours

New Year's Day 2017 – CLOSED

Memorial Day – Open 4pm to 6pm ONLY, Closed Morning Hours

Easter Sunday -Closed

July 4th –Closed All Day for Human visitors

Labor Day – OPEN 4PM to 6PM ONLY, Closed Morning Hours

Columbus Day - OPEN Regular Hours

Thanksgiving Day –closed all day for Human visitors

Christmas Eve –Open AM Only, Closed for afternoon hours

Christmas Day –closed all day for Human visitors

*These days may change, please call to inquire.

**There is NO charge for the last day of boarding if you make morning checkout... just like making checkout at the hotel.

**All tours MUST be scheduled in Advance for the well being of our wonderful furry guests. We do NOT do tours during "Peak Times", or holidays, or holiday weekends.

 

Boarding and DayCare Rates

Don't Forget to Schedule an Exit Bath!

 

Doggie Daycare Membership Packages

Our small groups play all day! Send your pup every few weeks or regularly! The packages are good for 12 months!

10 VISIT Package

1 DOG .................... $230($23 per day)

2 DOGS* .................. $420($21 per dog)
3 DOGS* .................  $510($17 per dog)

20

20 VISIT Package

1 DOG* ....................$420($21 per day)

2 DOGS* .................. $800($20 per dog)

3 DOGS* ...................$900($15 per dog)

*Dogs must be from the same household

*Day Care Packages are not valid for boarding, grooming or for payment of any other charge.

*Baths are discounted for Guests attending DayCare. Applies to DayCare dates only, not boarding dates.

*Packages Requires advance payment in full and are separate from Boarding/Sleepovers

*We Offer a Discount to Our Brave Military, Police, and Fire. Thank you for your service!

 

Daycare Rates (non-membership package rates)

Non-Package Daily Doggie Daycare Rates (separate from boarding/Sleepover)

1 DOG ................ $25
2 DOGS* .............. $45
3 DOGS* .............. $54

 *Dogs must be from the same household

Don't Forget to Schedule an Exit Bath!

 

Boarding/Sleepover Rates

Group Playtime is included. (other places charge $5 or so extra for just 1 hour of playtime, we INCLUDE playtime and it is ALL DAY)

 

It's a truly enjoyable experience here at PAWS. Fun, Quiet, and Relaxing. Our Guests LOVE it here!

Boarding/Sleepovers are offered throughout the year. Each of the suites has its own large outdoor patio area and they get to join group play all day if the want.

Discount available with Boarding stay over 14 days.

Outdoor, OFF LEASH playtime with the other guests is provided daily as part of the stay -for those guests that play well with other dogs.

We are a social kennel and our guests have the opportunity to play all day so we screen all guests to help insure safety, before being allowed to join group play. Call ahead to schedule the initial evaluation.

Boarding Rates(May 2015)

1 DOG ................$35 per day/individual suite and **INCLUDES PLAYTIME

2nd DOG* ............ Each Additional Dog same suite* .. $25 per day **

3rd DOG* ............ Each Additional Dog same suite* .. $20 per day **

4th DOG* ............ Each Additional Dog same suite* .. Free when boarding together

Beginning May 1st  2015 The Boarding Rate for 1 Dog will increase to $35 a day and the 2nd Dog Rate will increase to $25 a day and 3rd Dog is $20 when all from the same household. Thanks!

Don't Forget to Schedule an Exit Bath!

*Furry Guests must be from the same household for the "multi-dog" rate, even if you request friends board/stay together. The multi-guest discount only applies to guests staying together in the same suite. If they need to be separated OVERNIGHT to prevent them from eating each others meals, the multi-guest discount does NOT apply.

**Our Boarding fee INCLUDES GROUP PLAYTIME.

**Multi-Dog rate DOES NOT apply if guests must be separated OVERNIGHT for meals.

**Last Day of Boarding DOES NOT qualify as Daycare unless you have a current Daycare Membership Package. Sundays and Actual Holiday Days Excluded. Checkout our Doggie DayCare Membership packages. Send your pup every few weeks or regularly! The packages are good for 12 months!

**We encourage you to bring your own food there is not extra cost to you. We DO NOT ACCEPT RAW diets or Homemade diets due to FOOD HEALTH SAFETY. We DO accept small additions of chicken, cheese, etc.

**There is NO charge for the last day of boarding if you check out by 9:30am am, just like a hotel, charges start the day you check in. Check out on Sunday between 10am and 10:55 am and there is no charge for Sunday. The boarding rate is per day not 24 hour period.

**The boarding charges start the day or evening that you drop off, just like a hotel for dogs. A full day of boarding makes for a better transition for your pup into the evening, so we recommend a morning drop off. A tired pup is a happy, well rested, pup. The boarding rate is per day not per 24 hour period.

*We Offer a Discount to Our Brave Military, Police, and Fire. Thank you for your service!

 

Private Playtime ......................... $8.00 per guest

Medication Administration ...  There is NO CHARGE. Please supply "Pill Pockets" or "Flavor Dough" or the equivalent. We do not accept peanut butter, cream cheese, butter, etc. because it gets messy. Thank you

 

Special Diet fee (meals requiring special preparation, i.e. being cooked etc.).......... $2.00 per meal

We DO NOT ACCEPT RAW diets or Homemade diets due to FOOD HEALTH SAFETY. We DO ACCCEPT small additions of chicken, cheese, etc.

ANY and ALL REFRIGERATED foods MUST be PRE-SEPARATED into individual meals, either bagged or into separate containers for FOOD HEALTH SAFETY. Not Required for a Kibble Diet. We DO NOT ACCEPT RAW diets or Homemade diets due to FOOD HEALTH SAFETY.

Sorry ..We DO NOT have the ability to accommodate frozen foods, RAW diets, or RAW Bones.

Please: No RAW/Un-cooked diets- due to the possible spread of salmonella and other bacteria. RAW diets are NOT recommended by the FDA or the American Veterinary Medical Association. Fact: Dogs fed RAW diets are not permitted into programs that visit children or the elderly due to the "higher than normal bacteria they shed -mostly in their feces". Thanks!

All NON-HOLIDAY/NON-PEAK cancellations must be made 48 hours in advance to avoid charges (1/2 the total stay). Kindly give 48 hours notice.

Inclement weather, death of family or friends, and storms do not void the cancelation policy. Thanks

For HOLIDAY/SCHOOL VACATION/PEAK VACATION PERIODS-WEEKS, scheduled for our kennel/Doggie Hotel, Cancellations or "shortened changes" MUST be made 10 days in advance. 1/2 the total stay will be charged for late cancellations during these peak times. This includes shortening the reservation. Inclement weather, death of family or friends, and storms do not void the holiday cancelation policy. To guarantee a spot please make your reservation in advance. Please inquire about peak times.

We require your pet's vaccination records faxed, emailed, or mailed to us in advance - Fax: (508) 478-6391 so that we can verify that all of the vaccinations are current and up to date well in advance of your reservation.

 

 What to Pack

  • You are Welcome to bring your own food. We do recommend that you bring his/her own food to eliminate digestive upset when your pet returns home with you.
  • Food- all personal food must labeled with your pets first and last name as well as serving amount. We DO NOT ACCEPT RAW diets or Homemade diets due to FOOD HEALTH SAFETY.
  • Medication with specific instructions

Optional:

  • PERSONAL ITEMS MUST BE LABELED. You are welcome to bring personal items though We are NOT responsible for personal items, they can get lost or destroyed during clean up. Our guests play all day so sometimes we absolutely MUST wash personal items and they can disappears or get damaged or destroyed. We do not accept beds or personal bedding. We supply Fresh bedding to our guests daily. Thanks! We want to keep a wonderful smelling environment.

  • Special Toys ... ALL PERSONAL ITEMS MUST BE LABELED. We are not responsible for personal items. Limit 3 toys max.

All toys must be labeled with your pets first and last name. Please limit the number of personal items to 3 or less. Thanks!

Please DO NOT include personal feeding bowls. We provide our own bowls. Thanks

 

Our Food or Yours??

Many Clients ask us about bringing their own food for their pup’s stay with us, We welcome it and encourage it. If your pup has a medical issue it is absolutely necessary for you to bring their regular diet. Call us is you have any questions.

If we have to cook and prepare a special diet, there IS an additional charge per meal. We DO NOT ACCEPT RAW diets or Homemade diets due to FOOD HEALTH SAFETY.

One of the possible side effects of making a sudden change to your pup’s normal diet is the possibility of bowel changes, or diarrhea. Because foods may be different from your pup’s normal diet, an abrupt change in diet, coupled with the excitement of playing and boarding, can in some instances create mild colitis in some guests.
If we have to cook and prepare a special diet do to diarrhea, the IS an additional charge per meal.

Many clients feel that because their pup is boarding they need to feed extra food, we call it the “guilt feeding”. You should measure your pup’s food into a common 8 oz. standard kitchen cup to determine the amount of food you are giving per meal. We use a common 8 oz. standard kitchen measuring cup to measure our feedings and therefore can continue your pup’s feeding quantity without change.

Dietary Changes

While diarrhea is uncommon, it does occur. Our facility is cleaned and disinfected daily. In addition, each guest’s bowls are cleaned regularly. Also, throughout the day our Guest Suites are disinfected. If you consult the Merck Veterinary Manual all the suggested “prevention for diarrhea” is established, routine daily procedures are encompassed in our daily care.

While diarrhea is an uncommon and dreaded problem, we are aware that there could be problems in some guests while they are boarded and after they return home. We rely on feedback from our clients, and from local veterinarians, to make us aware of any problems which might occur such as diarrhea. A type of diarrhea which we see most commonly result from guests which receive a sudden dietary change. This type of bowel change usually manifests itself within 2 to 4 days from the start of boarding.

If this is noticed during boarding you will be informed at the time of checkout advising you of problems observed during your pet’s stay. In addition your veterinarian should be contacted for his/her advice and suggested treatment. Normal FIRST AID treatment for diarrhea is to restrict the diet for 12-24 hours, administer anti-diarrheal medication, and feed a bland diet of rice and boiled ground beef or chicken.

There are several methods to avoid an occurrence of this problem. First and foremost, I suggest that you bring your pup’s normal diet along and have us feed it. We have found over the years that a very high proportion of dietary bowel changes are eliminated by simply not forcing a change of diet. If changing your pup’s diet, it is recommended that this be done before their visit and gradually. Unfortunately, guests who do not have a similar diet at home could be subjected to bowel changes if not done gradually.

First Aid Treatment of Diarrhea and Loose Stool

Never hesitate to consult with your veterinarian

Loose stools and or diarrhea are caused by many things (stress, change in diet or water, etc.) and should not be ignored or minimized. Never hesitate to consult with your veterinarian.

Here at Our Guest House there are several things which we do to minimize the effects of diarrhea and to try and shorten its duration. (This is a program advised by our consulting veterinarian and is not meant to conflict or contradict your veterinarian's advice.)

1-- Withhold all food for 12-24 hours (do not feed dairy products).

2-- After withholding food, feed a bland diet of boiled rice and boiled chicken or boiled ground beef for 2-3 feedings.

3-- After feeding rice, reintroduce your pet's regular diet mixed with the rice mixture over the next 3 feedings.

4-- Administer Pepto Bismol caplets (follow small child dosage) 2 times per day for 3 days from the onset of the loose stool.

5-- If bowel changes do not correct after 3 days, consult with the attending veterinarian or sooner.

Please understand that we highly recommend that if you are at all uncomfortable with your pet's health that you consult with your veterinarian to advise of your intended First Aid treatment regimen or to gain veterinary approval of your treatments.

 

The Kennel Cough Myth

"Canine Cough" is a catch-all term used to describe any upper respiratory illness that presents as a cough or similar to Bordetella. Bordetella, referred to in slang as kennel cough (better termed canine cough), is a set of bacterial and viral agents that basically are the “common cold” for dogs. However a good immune system usually keeps the bacteria under control. Many dogs DO NOT show symptoms. On occasion a dog can have Bordetella as part of its normal population of nasal bacteria and not be sick but still transmit the infection. Bordetella can be passed along anytime dogs come in contact with any other dog, including walks around the neighborhood, grooming salons, and parks. The incubation period is usually about 2-10 days, meaning a dog may not display symptoms of illness for about 2-10 days following exposure to the virus, and sometimes they do not show any symptoms at all. The vaccine itself is pretty innocuous, as far as vaccines go, but it is NOT 100% effective. The most likely explanation for this is that there are many strains and mutations of the virus out there. Therefore, it is hit or miss whether the vaccine used on your dog will be the right one for the strain with which your dog comes into contact. This is similar to the "flu shot" for people; each year a vaccine is developed based on which strain(s) are suspected to be most prevalent. Be aware that your dog can still catch Canine Cough even if s/he has had the vaccine to prevent it. The good news is that if your dog gets bordetella it’s typically not a big deal. If they do catch it, it usually lasts 5 to 10 days if your dog is normally healthy, longer if not. The bad news is, since the vaccine isn’t foolproof, it is a risk that mommy’s and daddy’s accept when socializing their furry kids. How much of life’s fun would be missed without the company of other furry friends? Just like the risks associated with sending human kids to school, camp, or out to play with their friends.

We still take it very seriously though and we go to great lengths to prevent the possibility of our guests getting or passing this “common cold”, but kids will be kids, and sometimes they can pass a bug/cold along to each other no matter what precautions we all take. We not only use what claims to be the BEST cleaning agent on the market, but we also require our guest to receive the bordetella vaccine regularly.

If your furry family member has been exposed to "Canine Cough" or you hear of a furry playmate that has picked up a "cold", please inform us before making any reservations. We do require a 3 week waiting period if your furry family member has been exposed to any sick friends. Thanks for helping us keep our guests healthy!

If My Dog Has Ever Had Canine Cough, Can He Get It Again?

Yes. The immunity to Canine Cough or Bordetella can wane over time, so periodic boosters are required. Also, it should be remembered that kennel cough is the name applied to a general coughing syndrome and can be caused by several different infectious agents. If your dog has had kennel cough due to one "germ" he could catch it again from another "germ" which he doesn't have immunity to. A good analogy is that just because you've had a cold doesn't mean you can't get another one in the future.



What happens if my dog gets sick while at The P.A.W.S. Bed and Biscuit?
  • Although it rarely occurs, we are experienced at recognizing illness. If this is the case we will contact you or your emergency contact to discuss options, and seek a veterinarian whenever necessary.

 

Why is my dog thirsty when he or she first gets home?

  • Even though all of our guests are provided with water 24 hours a day they will often seem thirsty when they first get home. This is not uncommon and is caused by the excitement and anxiety of being reunited with their owner. It is best to limit their water intake for the first hour after arriving home until they settle down.

Why is my dog so tired when he or she gets home?

  • Are you tired when you get home from vacation? It’s no different for your pet! After spending time in a different bed and a different environment, having lots of fun, we’re all tired and in a day or two we are all back to our old selves again. It is never a bad idea to consult with your veterinarian.

 

Cancelation Policy

All NON-HOLIDAY/NON-PEAK cancelations must be made 48 hours in advance to avoid charges (1/2 the total stay). Kindly give 48 hours notice.

Inclement weather, death of family or friends, and storms do not void the cancelation policy. Thanks

For HOLIDAY/SCHOOL VACATION/PEAK VACATION PERIODS-WEEKS, scheduled for our kennel/Doggie Hotel, Cancellations or "shortened changes" MUST be made 10 days in advance. 1/2 the total stay will be charged for late cancellations during these peak times. This includes shortening the reservation. Inclement weather, death of family or friends, and storms do not void the holiday cancelation policy. To guarantee a spot please make your reservation in advance. Please inquire about peak times.

Inclement Weather does NOT void the cancellation policy.

We are more than happy to accommodate your reservation request and value your business!  Please remember that we are holding your reservation request pending your pet's arrival.  Many times client's forget that our facilities are limited and that we become full.  When we reach our total occupancy capacity we have to refuse reservation requests and turn business away.  If you do not cancel your reservations in a timely manner (at least 10 days in advance for holidays and peak times) we are unable, in most instances, to re-book the space we have held for you.  This forces us to lose revenue. Thank you for your understanding and support!!