Hours, Rates, Questions
some Frequently Asked Questions (Our Food or Yours, Cancellation Policy, What to bring, Payment Methods, etc.)
We accept personal checks and cash as payment for services. Thanks for your understanding. We are not currently set up to accept credit cards at this time. Thank you.
"We treat our furry guests like family!"
Week Day Hours
Morning Drop Off/Pick Up Times: ............. 7:00 am
- 10:00 am
Evening Drop Off/Pick Up Times:.............. 4:00 pm - 6:00 pm
Weekend Hours for Drop Off/Pick-Up
Saturday
Morning Drop Off/Pick Up Times: ............. 9:00 am
- 12:00 pm
Evening Drop Off/Pick Up Times:.............. 4:00 pm - 5:00 pm
No charge for the last day, if you make "Checkout" Monday-Saturday BEFORE 10am
Sunday *
Morning Drop Off/Pick Up Time: ............. 10:00 am - 1:00 pm
**The full boarding fee DOES apply to the day of drop off, just like a hotel, whether dropped off in am or pm.
Holidays Hours
Though we are ALWAYS HERE caring for our guests, we observe the
following Holidays. Please review the holiday schedule. Thanks
Holidays Hours 2012
New Years Eve –closed afternoon hours
New Year's Day –closed morning hours
Memorial Day – 4pm to 6pm ONLY
July 4th –closed all day
Labor Day – OPEN 4PM to 6PM ONLY
Columbus Day - OPEN 4PM to 6PM ONLY
Thanksgiving Day –closed all day
Christmas Eve –Open AM Only, closed for afternoon hours
Christmas Day –closed all day
*These days may change, please call to inquire.
**There is NO charge for the last day of boarding if you "check out" before 10:00 am on the last day, just like a hotel... between 10am and 10:55am on Sundays.
**Gift Certificates are Available**
Doggie Daycare Packages
Our small groups play all day!
10 VISITS
1 DOG .................... $230($23 per day)
2 DOGS* .................. $420($21 per dog)3 DOGS* ................. $510($17 per dog)
20 VISITS
1 DOG* ....................$420($21 per day)
2 DOGS* .................. $800($20 per dog)
3 DOGS* ...................$900($15 per dog
*Dogs must be from the same household
*Day Care Packages are not valid for boarding, grooming or for payment of any other charge.
*Baths are discounted for Guests attending DayCare. Applies to DayCare dates only, not boarding dates.
*Requires advance payment in full and are separate from Boarding/Sleepovers and "In Our Home".
Daycare Rates
1 DOG ................ $25
2 DOGS* .............. $45 ($22.50 per dog)
3 DOGS* .............. $54 ($18 per dog)
*Dogs must be from the same household
Daycare Including Training Session
Supervised Daycare is included with this Training Session ..... $85/Day after initial Behavior Consultation. Call for details.
Boarding/Sleepover Rates
We DO NOT charge extra for Group Playtime or for providing meals.
(other places charge $5 or so extra for just 1 hour of playtime, we
INCLUDE playtime and it is ALL DAY)
Boarding/Sleepovers are offered 365 days a year. Each of the suites has its own large outdoor patio area.
Discount available with kennel stay of 14 days or more.
We also offer separate "In Our Home" boarding and Doggie Daycare, call for the separate fees, policies, and schedule.
Outdoor, off leash exercise/playtime with the other guests is provided daily as part of the stay -for those guests that play well with other dogs.
We screen all guests to help insure safety, before being allowed to join the play group. Those dogs that prefer non-group play are provided with separate play yard time.
1 DOG ................$30 per day/individual suite and **INCLUDES PLAYTIME (We include playtime at NO CHARGE; other places charge $5 or so extra for just 1 hour of playtime, we INCLUDE playtime and it is ALL DAY)
2nd DOG* ............ Each Additional Dog same suite* .. $24 per day **
3rd DOG* ............ Each Additional Dog same suite* .. $16 per day **
4th DOG* ............ Each Additional Dog same suite* .. $6 per day
Add a Daily Training Session with boarding .... $55/day plus boarding per day. Minimum of 3 days. Not all behavior issues can be resolved with just a few training sessions. Call if you have questions about this service. Thanks!
*Dogs must be from the same household for the "multi-dog" rate, even if boarding together.
**Our Boarding fees INCLUDE PLAYTIME and meals. You are welcome to bring your own food there is not extra cost to you.
**There is NO charge for the last day of boarding if you check out before 10:00 am, just like a hotel, charges start the day you check in. Check out on Sunday between 10am and 10:55 am and there is no charge for Sunday.
**The boarding charges start the day or evening that you drop off, just like a hotel for dogs. A full day of boarding makes for a better transition for your pup into the evening, so we recommend a morning drop off. A tired pup is a happy, well rested, pup.
Nature Walks (20 minutes) ......................... $6.00 per walk per guest
Medication Administration ... There is NO CHARGE. Sorry we do not supply canned food, bread, cream cheese, etc. if medication is taken with food. Owner must supply these additions. Please supply "Pill Pockets" or "Flavor Dough" whenever possible, butter and cream cheese gets messy. Thank you
Special Diet fee (meals requiring special preparation, i.e. being cooked etc.).......... $1.00 per meal
The special diet fee is added to meals requiring the addition of supplements, microwaved additions, preparation of additional meat and vegetables. Diet Additions must be supplied by the owner.
If you plan to supply a home made diet it must be cooked. Sorry ..We DO NOT have the ability to accommodate frozen foods or RAW diets, or RAW Bones.
Please: No Un-cooked diets- due to the possible spread of salmonella. RAW diets are NOT recommended by the FDA or the American Veterinary Medical Association. Dogs fed RAW diets are not permitted into programs that visit children or the elderly due to the high bacteria associated with feeding raw diets. If you would like to supply a similar diet it must be cooked. Thanks!
All NON-HOLIDAY/NON-PEAK cancellations must be made 48 hours in advance to avoid charges (1/2 the total stay). Kindly give 48 hours notice. Inclement weather, death of family or friends, and storms do not void the cancelation policy. Thanks
For HOLIDAY/SCHOOL VACATION/PEAK VACATION PERIODS-WEEKS, scheduled for our kennel, Cancellations MUST be made 10 days in advance. 1/2 the total stay will be charged for late cancellations during these peak times. Inclement weather, death of family or friends, and storms do not void the holiday cancelation policy. To guarantee a spot please make your reservation in advance. Please inquire about peak times.
We are trying to avoid requiring a deposit for these peak times. Please proceed on the honor system to avoid additional billing and collection fees and the forfeit of access of future reservations. Thanks
What to Pack
- You are Welcome to bring your own food.
- We also offer premium dog food that provides a nutritionally balanced diet. If your pet is not currently using our brand, we do recommend that you bring his/her own food to eliminate digestive upset when your pet returns home with you.
- Food- all personal food must labeled with your pets first and last name as well as serving amount.
- Medication with specific instructions
Optional:
-
Bedding (blanket, towel) ALL PERSONAL ITEMS MUST BE LABELED. You are welcome to bring personal items though We are NOT responsible for personal items, they can get lost or destroyed during clean up. Our guests play all day so sometimes we absolutely MUST wash personal items and they can disappears or get damaged or destroyed. We do not accept large beds or foam beds or items that we cannot easily wash in our washer/dryer. Thanks! We want to keep a wonderful smelling environment.
-
Special Toys ... ALL PERSONAL ITEMS MUST BE LABELED. We are not responsible for personal items.
All toys and blankets must be labeled with your pets first and last name. Please limit the number of personal items.
Please DO NOT include personal feeding bowls. We provide our own bowls which are sterilized after each feeding. Thanks
Our Food or Yours??
Many
Clients ask us about bringing their own food for their pup’s stay with
us. We welcome it. Our rates here do include our High Quality diet which
we prepare daily. Our diet consists of California Natural and Fresh
Filtered Water. If your pup has a medical issue it is absolutely
necessary for you to bring their regular diet. Call us is you have any
questions.
During any visit to our Doggie Guest House, if you would like to bring your pup’s own diet, we are more than happy to accommodate. There is no additional charge for feeding your pup’s personal diet or our “House Diet”. If we have to cook and prepare a special diet, there IS an additional charge per meal.
One
of the possible side effects of making a sudden change to your pup’s
normal diet is the possibility of bowel changes, or diarrhea. Because
foods may be different from your pup’s normal diet, an abrupt change in
diet, coupled with the excitement of playing and boarding, can in some
instances create mild colitis in some guests.
Many
clients feel that because their pup is boarding they need to feed extra
food, we call it the “guilt feeding”. You should measure your pup’s food
into a common 8 oz. standard kitchen cup to determine the amount of food
you are giving per meal. We use a common 8 oz. standard kitchen
measuring cup to measure our feedings and therefore can continue your
pup’s feeding quantity without change. We request that guests arriving
with their own diet have each meal separated into individual bags for
each meal, and label them.
Dietary Changes
While diarrhea is uncommon, it does occur. Our facility is
cleaned and disinfected daily. In addition, each guest’s bowls
are cleaned regularly. Also, throughout the day our Guest Suites
are disinfected. If you consult the Merck Veterinary Manual all
the suggested “prevention for diarrhea” is established, routine
daily procedures are encompassed in our daily care.
While diarrhea is an uncommon and dreaded problem, we are aware that
there could be problems in some guests while they are boarded and after
they return home. We rely on feedback from our clients, and from local
veterinarians, to make us aware of any problems which might occur such
as diarrhea. A type of diarrhea which we see most commonly result from
guests which receive a sudden dietary change. This type of bowel change
usually manifests itself within 2 to 4 days from the start of boarding.
If
this is noticed during boarding you will be informed at the time of
checkout advising you of problems observed during your pet’s stay. In
addition your veterinarian should be contacted for his/her advice and
suggested treatment. Normal treatment for diarrhea is to restrict the
diet for 12-24 hours, administer anti-diarrheal medication, and provide
the guests with a bland diet of rice and boiled ground beef or chicken.
There are several methods to avoid an occurrence of this problem. First
and foremost, I suggest that you bring your pup’s normal diet along and
have us feed it. We have found over the years that a very high
proportion of dietary bowel changes are eliminated by simply not forcing
a change of diet. If changing your pup’s diet, it is recommended that
this be done before their visit and gradually. Our “House Diet” is also
available for purchase here at our kennel. Unfortunately, guests who do
not have a similar diet at home could be subjected to bowel changes if
not done gradually.
Treating Diarrhea and Loose Stool
Never hesitate to consult with your veterinarian!
Loose stools and or diarrhea are caused by many things (stress, change
in diet or water, etc.) and should not be ignored or minimized. Never
hesitate to consult with your veterinarian.
Here at Our Guest House there are several things which we do to minimize
the effects of diarrhea and to try and shorten its duration. (This is a
program advised by our consulting veterinarian and is not meant to
conflict or contradict your veterinarian's advice.)
1-- Withhold all food for 12-24 hours (do not feed dairy products).
2-- After withholding food, feed a bland diet of boiled rice and boiled
chicken or boiled ground beef for 2-3 feedings.
3-- After feeding rice, reintroduce your pet's regular diet mixed with
the rice mixture over the next 3 feedings.
4-- Administer Pepto Bismol caplets (follow small child dosage) 2 times
per day for 3 days from the onset of the loose stool.
5-- If bowel changes do not correct after 3 days, consult with the attending veterinarian.
Please understand that we highly recommend that if you are at all uncomfortable with your pet's health that you consult with your veterinarian to advise of your intended treatment regimen or to gain veterinary approval of your treatments.
What happens if my dog gets sick while at The P.A.W.S. Bed and Biscuit?
- Although it rarely occurs, we are experienced at recognizing illness. If this is the case we will provide transportation to the guests own veterinarian whenever possible. If this is not possible we will use a local veterinarian and seek immediate treatment to insure your dogs well-being.
Why is my dog thirsty when he or she first gets home?
- Even though all of our guests are provided with water 24 hours a day they will often seem thirsty when they first get home. This is not uncommon and is caused by the excitement and anxiety of being reunited with their owner. It is best to limit their water intake for the first hour after arriving home until they settle down.
Why is my dog so tired when he or she gets home?
- Are you tired when you get home from
vacation? It’s no different for your pet! After spending time in a
different bed and a different environment, having lots of fun, we’re
all tired and in a day or two we are all back to our old selves
again. It is never a bad idea to consult with your veterinarian.
Cancellation Policy
Kindly give at least 48 hours notice for a NON-HOLIDAY sleepover cancellation. Failing to cancel within the proper time frame will result in a 50% cancelation fee. Inclement weather does not void the cancelation policy. Thanks
During holiday and school vacation stays, we employ a 10 day cancellation policy. Failing to cancel within the proper timeframe for a holiday overnight stay will result in a cancellation fee.
Separate policies apply and the cancellation policy differs for the "In Our Home" boarding, please inquire about these separate policies if you have elected for the "In Our home" boarding. Thanks
Inclement Weather does NOT void the cancellation policy.
We are more than happy to accommodate your reservation request and value
your business! Please remember that we are holding your reservation
request pending your pet's arrival. Many times client's forget that our
facilities are limited and that we become full. When we reach our total
occupancy capacity we have to refuse reservation requests and turn
business away. If you do not cancel your reservations in a timely
manner (at least 10 days in advance for holidays and peak times) we are
unable, in most instances, to re-book the space we have held for you.
This forces us to lose revenue. Thank you for your understanding and
support!!